Shipping policy

Where we ship

We ship to all 50 states, US territories and APO/FPO/DPO addresses. Alaska, Hawaii, territories and military addresses ship by USPS only, and military mail can take a few weeks.

When your order ships

Orders leave Phoenix within 1–3 business days. Presale orders ship by November 23.

How it ships

Choose USPS Ground Advantage or UPS Ground at checkout. Either one is $8 flat, free on orders over $50.

Tracking

You'll get a tracking link by email as soon as your order ships.

Damaged or melted on arrival

Send a photo and your order number to support@iuvolabs.co within 7 days of delivery and we'll send a replacement or a full refund, whichever you prefer.

Lost packages

If tracking hasn't moved in 7 days, write to us and we'll sort it out with the carrier.