Refund policy

Last updated: October 29, 2026

Refunds
Not for you? Tell us within 30 days and we'll refund you. No need to send it back.

We want you to try our products without worrying about it. If something isn't right for you, here's how it works.

The 30-day refund
Window: 30 days from the day your order is delivered.
Opened or not: you can request a refund whether you've opened the product or not.
No return needed: opened products can't be resold, so please keep it, pass it on, or recycle the packaging.
One per product: each customer can receive one refund per product. The Balm + Oil Set counts as its own product.
What's refunded: the price you paid for the product, after any discount. Shipping charges aren't refundable, unless the problem was our mistake (see below).
How you're refunded: to your original payment method only. We don't refund to a different card, account, or person.
How to ask
Email support@iuvolabs.co with your order number. If you're willing, tell us in a sentence or two what didn't work for you. It's optional, and every answer helps us make the next batch better.

We reply within 2 business days and process approved refunds within 5 business days. Your bank may take a few more days to show the credit.

Presale orders
You can cancel a presale order for a full refund, including shipping, any time before it ships. Once it ships, the 30-day refund above applies from the day it's delivered.

Damaged, wrong, or missing items
If your order arrives damaged, you received the wrong item, or something is missing, email us within 7 days of delivery with your order number and a photo. We'll send a replacement or a full refund, including shipping, whichever you prefer. This doesn't count toward your one refund per product.

If tracking shows your package as delivered but you can't find it, contact us within 7 days and we'll help you look into it with the carrier.

If your skin doesn't agree with it
Stop using the product, and talk to your doctor if you're concerned. Then email us and we'll refund you under the 30-day refund above. We list every ingredient on our labels and product pages, so please check them before you buy if you have known sensitivities or allergies.

Where this applies
This policy covers orders placed directly on iuvolabs.co. Products bought from anyone else, including resellers or secondhand, aren't eligible.

Fair use
This policy is built on trust, and almost everyone uses it the way it's meant. We may decline a refund request when we see clear signs of misuse, such as repeated requests across different names, emails or addresses, or orders bought for resale. If we decline a request, we'll tell you why.

Changes to this policy
We may update this policy as the business grows. The version in place on the day you placed your order is the one that applies to that order.

Questions
Email support@iuvolabs.co. Every message is read by a person.

IUVO LABS, LLC · Phoenix, AZ 85043